Capture to Canvas is a Supplier of Wholesale Canvas Prints and Photo to Canvas Gallery Wraps.

Returns Policy

At Capture To Canvas LLC, customer’s satisfaction is our number one priority. We stand by our quality 100%. In both the company and the customers’ interests, company policies are necessary in order to establish an understanding about our services. If there is any confusion regarding our policies, please do not hesitate to contact us.

  • 100% Refund or reprint on any defective print orders
  • 100% Refund or reprint on any orders lost in transit

All policies are subject to change without prior notification. Determination of defect is at the discretion of management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service.

If an order is lost in transit, we will reprint the order. We are not liable for theft or weather damages after the product is confirmed delivered (via doorstep or signature) by our carrier (UPS, FedEx, or USPS).

Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Please note if you choose to have an order reprinted, there will be no option for a refund on your credit card, and you may be requested to provide proof of destruction of the unsatisfactory product in the form of a photograph.

Approved refunds will be returned to the original credit card within 10 business days.

Order Cancellation
If you wish to cancel an order, you may do so within 24 hours of placing the order. Once 24 hours have passed, the canvas has already moved into production. At this point, there will be a fee for cancellation due to the unique nature of your canvas and our inability to salvage the materials for use on any other project. You will be required to pay a cancellation fee of $20 per canvas if it is in the printing stage. if the canvas is in the stretching phase, you will be required to pay $30 per canvas. Once shipped, you cannot cancel the order and you must pay the full amount due with no exceptions.